F7 Casino Problems: KYC, Mobile Loading, Bonus and Login Fixes

Documents still marked as pending after several days feels slower than the casino you used before, and the usual cause is a mismatch between the details on your ID and the details on your player profile. The same pattern explains most stuck checks, failed loads, missing rewards and locked accounts at F7 Casino.

Identity verification stuck or documents turned down

The player sees a pending badge that never clears or a rejection notice with no clear reason attached.

• The name, date of birth or address on the document differs from the profile details.
• Photos are cropped, blurred or show glare across the text.
• An expired document or a copy instead of a clear photo was uploaded.
• Proof of address is older than the period the check accepts.
• A document type was sent that does not match what the check asks for.

1. Open your profile and compare every field with your ID, letter by letter.
2. Correct any spelling difference in your name before uploading anything new.
3. Confirm that the address on your profile matches the proof of address you plan to use.
4. Place the document on a flat, well-lit surface and photograph all four corners.
5. Avoid flash and shadows; daylight from a window works better.
6. Upload the front and back of the ID when both sides carry information.
7. Send each document as a separate file rather than one combined image.
8. Use the file formats the upload screen accepts and keep each file within the size it allows.
9. Submit proof of address that shows your name and address clearly.
10. Wait for the pending status to change before uploading the same document again.
11. If a document was rejected, upload a fresh photo instead of resending the same file.
12. Keep your profile details unchanged while the check is running.

Contact support in one message when a rejection gives no reason, when a document type is refused twice, or when the pending status has not moved after you corrected everything.

Games or site pages that fail on a phone browser

Players often see a blank screen, a game that stops halfway or a page that reloads itself on the phone.

• A weak or unstable mobile connection interrupts the game files.
• An old browser version cannot run the game client.
• Cached data from a previous visit conflicts with the current page.
• Too many open tabs use up the phone’s memory.
• Battery saver or a content blocker stops scripts from running.

1. Switch between Wi-Fi and mobile data to see whether the load changes.
2. Close every other tab and reopen the site in a fresh one.
3. Clear the browser cache and cookies for the site only.
4. Update the phone browser to its current version.
5. Turn off battery saver for the browser while you play.
6. Disable content blockers for the site, then reload the page.
7. Restart the phone if games still freeze at the same point.
8. Try a different browser to see whether the fault follows the browser.
9. Open the game from the lobby instead of a saved link.
10. Keep the screen awake; a locked phone can drop the session.
11. Free storage space if the browser warns that it is full.
12. Log in again through https://f7casino.co/ after the cleanup and open the game once more.

Contact support when the same game fails in two different browsers on a stable connection, or when the lobby itself never finishes loading.

Welcome bonus or free spins missing after a deposit

The deposit shows as completed, but the bonus balance stays empty and no free spins appear in the game.

• The deposit was made before the promo code was entered.
• The code was typed with a wrong character or extra space.
• The offer applies only to a first deposit, and an earlier one already used it.
• The deposit method used is excluded from the offer.
• The bonus was credited but sits in a separate balance the player has not opened.

1. Open your bonus history and check whether the reward is listed there.
2. Confirm that the f7 casino promo code was entered in the code field, not the comment box.
3. Look at the deposit record to confirm the payment went through.
4. Check that this was your first qualifying deposit if the offer is for new players.
5. Reread the offer description to see which payment methods it accepts.
6. Switch the wallet view between real and bonus balance in the cashier area.
7. Open the free spin game directly; spins sometimes load inside it.
8. Refresh the page once and sign in again before retrying the code.
9. Avoid entering the code a second time on a later deposit; that does not restore a missed reward.
10. Take a screenshot of the deposit record and the code you entered.
11. Note the exact time of the deposit for your message.
12. Keep the bonus funds untouched until support answers.

Contact support with the screenshot and the deposit time if the reward is absent from the bonus history after your checks.

Login refused or account locked after failed attempts

The sign-in screen returns an error, or the account shows as locked after several wrong passwords.

• Caps lock or a keyboard layout change alters the password.
• Saved login details in the browser are out of date.
• Too many wrong attempts triggered a temporary lock.
• The email address was typed with a different spelling than the one registered.
• A password reset was started but never completed.

1. Type the password by hand instead of using autofill.
2. Check caps lock and the keyboard language before trying again.
3. Confirm the email address matches the one on your profile exactly.
4. Use the password reset link sent to your registered email.
5. Open that link on the same device you use to play.
6. Set a new password that you have not used on other sites.
7. Sign in once with the new password and no other tabs open.
8. If a lock message appears, stop retrying; more attempts extend it.
9. Clear the saved password for the site in the browser, then save the new one.
10. Turn off any password manager that keeps filling in the old details.
11. Keep the f7 casino login email and the lock message ready in case support asks.

Contact support when the reset email never arrives, when the new password is also refused, or when the lock message remains after waiting.

Use the same name format, email address and document set from the start, and most of these problems never appear.